Legal
Refund Policy
Guidelines for virtual purchases and withdrawal disputes.
Last updated: June 21, 2026
Virtual Purchases
Marketplace purchases using portal coins are generally non-refundable once delivered.
Withdrawal Requests
Approved withdrawal requests cannot be reversed once processed to your external wallet.
Disputed Transactions
Contact support within 14 days of a disputed transaction for review.
Service Interruptions
Credits may be issued for extended platform outages at our discretion.
Chargebacks
Fraudulent chargebacks may result in permanent account termination.